All too often we don't take the time to say thank you but are quick to pick up the phone when something is wrong so I wanted to take a minute and do so.
I can't tell you all how grateful I am that you all agreed to take on this project for us, as I am keenly aware that it was a monumental task to incorporate a previous company's components with your own. Having worked with multiple PEMBs on this project and throughout the years, I can honestly say you guys stand head and shoulders above the rest. Those attributes are:
Communication - we always know where our project's stand with you guys and updates are readily available when requested. We don't have to sit in the dark and wonder where we're at.
Willingness - just the sole fact that you guys undertook this project is a testament to your nerve and willingness to take on a challenge. We never hear "no", which tells me your company shares a culture of "can do" as opposed to "we can't". This is huge.
Limited Tiers - It's not often at a company of your size that I can get the owner to attend meetings on a day he is supposed to be off, or pick up the phone and speak with him. All too often, large companies layer themselves so much that you end up dealing with individuals unauthorized to make decisions and they only communicate what the top down verdict came to be. The fact that you guys stay lean is a huge benefit and attraction.